Shipments and returns

Delivery policy

The Provider undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases. This policy applies only to merchandise purchased via the Providers website, Deliveries are made only to an address within the Republic of South Africa and within the Providers delivery area. Please confirm the area before placing an order, otherwise courier charges may apply. The user undertakes to check the order, contact and address details carefully before submitting a purchase order online.

Delivery options

Proof of card holder and or purchaser identity

Before possession of goods can take place the credit card used to purchase the good will need to be presented and a valid identity document of the card holder. For deliveries on account, proof of identification may be requested. Valid proof of identity in South Africa is an ID book or driver’s license

Delivery to your physical address: We will endeavor to dispatch your order to you without undue delay. All orders will be delivered during normal working hours, i.e. between 08h00 and 17h00 weekdays. Please ensure that there is somebody available at your premises to receive your order and authorized to accept delivery.

Cost: as displayed on the web site at the time of making your purchase. This may vary from time to time and may change without notice.

Collection: Your order will be ready for collection as soon as possible and we will advise you that you may collect your order from our store. Orders can be collected from our store during normal working hours, i.e. between 09h00 and 16h00 on a week day and 08h30 and 12h30 on Saturdays.

Procedure for receiving your order

Please check your order against the Delivery Note or invoice to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery.
The Provider will not accept responsibility for any items which are found to be damaged/missing after the driver or courier has left or the parcel has been removed from the Providers premises, unless the parcel was checked
Orders placed for collection at the Providers store must be collected within ten (10) working days of confirmation of order. Orders not collected within this period will be returned to stock and you will be credited with the full purchase amount.

Delays and out-of-stock items

The Provider and Content Facilitator will make every effort to ensure that the information displayed on our website is up to date and accurate at all times. However, should an ordered item be out of stock, the price has changed or any other delay in delivery is necessary, we will make every effort to contact you to make alternative arrangements.

Any complaints regarding the standard and quality of the product or products bought through the e-commerce facility should be directed to the Provider

Refunds Policy

If on receiving your order you are not delighted with your purchase, let us know within 5 Working days and we will gladly collect it and provide you with a refund provided the item is in its original condition and original packaging. If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance. The Provider reserves the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

Please note that bespoke items that are made to order are not returnable or refundable unless there is a manufacturing fault with the item.

Export restriction

The offering on this website is available to South African clients and delivery addresses only, unless special arrangement is made before placing an order.

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